All features

Everything the platform runs for you — booking to payout. Each feature below is live in the product, led by an AI agent that completes the work end to end.

Flagship

AI Operations Agent

Every other feature automates one link — but a human still has to connect them: see the bad review, judge it, open a task, assign it, notify the manager.

Give it one instruction in plain language. It answers from across your data and completes the work — drafts the guest reply, opens the ops task, dispatches the cleaner — by running real, whitelisted actions. Anything outbound or that spends money waits on your one-click approval: propose → approve → execute, nothing runs silently.

Runs the work end-to-end
Every morning, check last night's reviews. If any is below 4★, draft an apology and open a task for the on call manager.
lowguest.draftReply
Draft apology to guest (Booking #2381)
mediumtasks.create
Open task to on call manager

Nothing runs until you approve it.

Today's cleanings

3 scheduled

123 Ocean Ave, Unit 2

Turnover

Maria · 11:00 AM

Done

Mission Bay Condo

Maria · 1:00 PM

In progress

Sunset Loft

David · 3:00 PM

Scheduled
Auto-scheduled from new bookings. WhatsApp reminders sent.

Auto Cleaning Scheduler

Every booking means working out by hand which unit flips when — miss one and a guest walks into a dirty room.

Saves ~45–55 hrs/mo

Reminder settings

2 properties' timezones

Evening before

6:00 PM

Morning of

8:00 AM
Hi Maria! Turnover at Unit 2, 742 Rue du Lac today at 11 AM. Please bring extra towels. Reply OK to confirm.
Sent 6:00 PM · America/Toronto

Cleaner Reminders

You are texting cleaners one by one at night, double-checking time zones, hoping nobody forgets.

Saves ~20–30 hrs/mo

Clean report · Unit 2

Submitted 1:12 PM
Kitchen
Bath
Beds
Checklist 12 / 12 complete
1 damageLow on coffeeLost & found: charger
PassFail

Cleaning Reports & Remote QC

You cannot tell if a clean was actually done right until a guest complains.

Saves ~15–25 hrs/mo

Today · 3 cleanings

Maria Santos

742 Rue du Lac · Unit 2Turnover

Checkout 11:00 AM

38 Av. Mont-Royal · Unit 5Standard

Checkout 1:00 PM

124 ABC St · Unit 8Standard

Checkout 3:00 PM

Cleaning
Messages
Earnings
Settings

Cleaner Mobile Portal

Your cleaners live in group chats with no "my jobs today" view — things slip.

Zero training for the field team

11:02 PM

Hi! What's the wifi password?
It's “SunsetLoft-5G”, password welcome2024. Enjoy your stay, and let me know if you need anything else!
Auto-replied in 2s

Answers come only from your listing data and house rules. When it's not sure, it asks you instead of guessing.

AI Guest Replies

The same questions — Wi-Fi, check-in, parking — over and over, at 2am, dragging your response time and your rating.

Saves ~30–60 hrs/mo

AI Response Monitor

Last 7 days

86%

Accepted

11%

Edited

3%

Rejected

2.1s

Avg

By model

Claude88%
GPT84%

AI Response Monitor

If AI is answering guests, you need proof it is not going off the rails — no black box.

Audit every AI reply

Knowledge Base

32 items · 2 pending
To review · 2

Wi-Fi password is welcome2024

pending
Check-inLark Chat

Checkout is 11 AM, late checkout on request

active
PolicyManual

Green bin garbage, pickup Tuesdays

active
ListingMonday

Knowledge Base

Your FAQs live in people's heads and old docs, so the AI only answers as well as nobody is maintaining it.

Teach it by chatting

Owner statement

Sarah Chen · 4 listings

June 2026
Rental income+$12,480
Cleaning-$1,150
Management fee (15%)-$1,872
Maintenance-$320
Owner payout$9,138

Owner Statements & Portal

Month-end is an hour in Excel per owner — pull income, sort expenses, run the split, export a PDF — times 25 owners.

Saves ~30–45 hrs/mo

Maria Santos

March 2026 · 12 cleanings

$1,265

Mar 3 · 742 Rue du Lac+$85
Mar 8 · 124 ABC St · Deep clean+$150
Mar 12 · 742 Rue du Lac+$85
ExtraQuick turnaround bonus+$40
DeductionMissing item−$15
Total payout$1,265

Vendor & Cleaner Statements

Every month you tally each cleaner's jobs, rates, bonuses and deductions by hand — easy to miss, easy to err.

Saves ~10–15 hrs/mo

Issues / Tasks

Open 4In progress 2Waiting 1Done 9
RepairUrgent
Fix loose shower handleJJake
RefundMedium
Partial refund · Booking #2381SSam
Pest controlLow
Ant treatment · Unit 5VVendor

Issues & Maintenance Tracker

Repairs, refunds and claims get @'d in a group chat and then forgotten — no owner, no trail.

Saves ~10–15 hrs/mo

On-call board

Tue, Jun 28

Evening · 6 PM–11 PM

David · Maria

Live · 3h left

Open

Working

Done

Daily checklist5 / 7

On-call Board & Scheduling

Who is on tonight? What happened on the last shift? It is all shouted in a group chat.

Saves ~5–10 hrs/mo

Channels

# office
# cleaners
# maintenance
OfficeUnit 5 turnover moved to 1 PM — guest leaving late.
MariaGot it, heading there after Unit 2.
OfficeThanks! Towels restocked in the closet.

Team Chat

Internal coordination lives in WhatsApp, disconnected from your ops data — new hires see no history.

Keeps it all in one place

Reservations

Synced 2m ago

Sarah K.

Jun 28 – Jul 2

742 Rue du Lac · Unit 2

Confirmed

James L.

Jul 1 – Jul 4

38 Av. Mont-Royal · Unit 5

Confirmed

Amy W.

Jul 3 – Jul 6

124 ABC St · Unit 8

Inquiry

Reservation & Listing Sync

Bookings live in Hostaway, but cleaning, finance and messaging each keep their own copy — and they drift.

One source of truth

One system, from booking to payout.

Every feature here is live in the product. See it running on your own listings.

Book a demo
All Features - HostGenix